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The chat assistant in the bottom-right corner answers setup, sync and billing questions instantly. If it can't help, it hands the conversation to a person on our support team with the full context — no repeating yourself.
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- Connect a broker to VELTRIX
- Import trade history from a CSV
- Understand your profit factor
- Manage or cancel your subscription
Detailed Help Center
Step-by-step guides for connecting a broker, importing history, reading your analytics and managing your plan.
Visit the Help Center ›Get help from our community
Ask other traders how they journal a setup or read a report. Community answers are often faster than a ticket.
Join Discord ›Common support questions
No. VELTRIX is a journal and analytics platform. It never places, modifies or closes orders. You trade with your broker and VELTRIX records what happened so you can review it.
It replaces manual spreadsheets with automatic fills, consistent statistics and a written review of each session. Most traders use it to find the handful of setups and times of day that actually make money — and to stop repeating the mistakes that don't.
Your account is protected by the platform's authentication, and every journal record is scoped to your own user. Broker connections are read-only where the broker supports it. We never ask for withdrawal permissions.
Access is immediate for self-serve accounts. If your broker requires an approval step, sync usually starts within [X] minutes of connecting. Bulk history imports can take up to [X] minutes depending on file size.
We support [500]+ brokers and prop firms across futures, forex, options and stocks, plus CSV and Excel import for anything not on the list. Send us your broker's statement and we will usually add support.
Looking for email support?
Contact us at sameersuryavanshi88@gmail.com
Ready to become a profitable trader?
Journal your next session, review it the same day, and let the stats tell you what to fix.